Q1. Are you a manufacturer or trading company ?
A : We are a real ISO 9001:2008 certifiied manufacture with 8 years manufacturing experience. Our main line is LED and HID vehicle lights. With totally 5000㎡ plant area and stable skilled workers.
Q2. Besides ISO, what else certificates and test report you have ?
A : Besides ISO,most of our lights are certificated with CE,RoHS,IP67,IP68,CCC, and E-mark(E9,E11).
Q3. What is your terms of packing?
A: Generally, we pack our goods in neutral white boxes and brown cartons. If you have legally registered patent,
we can pack the goods in your branded boxes after getting your authorization letters.
Q4. What is your terms of payment?
A: T/T 30% as deposit, and 70% before delivery. We'll show you the photos of the products and packages
before you pay the balance.
Q5. What is your terms of delivery?
A: EXW, FOB, CFR, CIF, DDU.
Q6. How about your delivery time?
A: Generally, it will take 4 to 7days after receiving your advance payment. The specific delivery time depends
on the items and the quantity of your order.
Q7. Do you have OEM, ODM service,
A: Yes, we are Specialist in OEM and ODM service,
Q8. What is your sample policy?
A: We can supply the sample but the customers have to pay the sample cost and the courier cost.
Q9. What will you do if you can not reach the ETD ?
A: Its our responsibility to keep you updated with the production schedule. In case of any delay we will compensate your lost.
Q10. Do you test all your goods before delivery?
A: Yes, we have 100% test before delivery
Q11: How do you make our business long-term and good relationship?
A: 1. We keep good quality and competitive price to ensure our customers benefit ;
2. We respect every customer as our friend and we sincerely do business and make friends with them,
no matter where they come from.
Q12: What is te warranty for your light & How you replace?
A : We offer 1 year warranty to our standard quality lights and 3 years warranty with our NSL quality lights. Within warranty period you don’t need to ship the defect lights back, just break the light and take a photo of PCB inside and warranty label. Then we will send replacement FREE OF CHARGE with next shipment.
Q13. If I want to design my own package whats the MOQ?
A : The MOQ is 1000 pcs for OEM package. We can also help you to design your package free of charge. If 1000 pcs is a risk for you, we suggest you use lazer printing or inkjet printing FREE OF CHARGE.
Q14. I’m a small customer.Can I just buy one or two pcs ?
A : Yes, to meet the need of some small & new companies, we are trying to do our best also.Pls write to us and we will suggest our distributors contact you or you can purchase from our online shops.
Q15. Whats the difference between your lights from others ?They look like the same but your price is a little higher than some others.
A : To judge the quality you should also look into more, such as LED brands(Famous VS unknown,original VS fake, housing finishing, LED diodes size and peak current,Volt etc)Aluminum class,reflectors and even the cable(NSL is using Silicon and copper cables which is durable under -60~80 degrees). To learn more pls write to us.